juab365 Privacy Policy

Introduction

juab365 operates as an online gaming platform serving players across the Philippines and is deeply committed to safeguarding the privacy and security of every person who interacts with our services. We recognise that trust is the foundation of any long-term relationship between a gaming platform and its players, and that trust begins with complete transparency about how personal information is handled.

This Privacy Policy sets out, in clear and accessible terms, the categories of personal data that juab365 collects from players and visitors, the purposes for which that data is processed, the legal basis underpinning each processing activity, the circumstances under which data may be shared with third parties, and the rights available to you as a data subject under applicable Philippine law.

juab365 processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and any applicable issuances from the National Privacy Commission (NPC) of the Philippines. Where juab365 serves players from other jurisdictions, it endeavours to meet the data protection standards applicable in those jurisdictions as well.

This policy should be read alongside the juab365 Terms & Conditions and Responsible Gaming Policy, both of which are published on this platform and incorporated by reference. Defined terms used in this Privacy Policy carry the same meaning as in the juab365 Terms & Conditions unless otherwise stated.

Data Controller

For the purposes of applicable data protection legislation, juab365 acts as the data controller in respect of all personal data collected through the juab365 platform. This means juab365 determines the purposes for which, and the manner in which, your personal data is processed.

Where juab365 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, or cloud infrastructure partners — those parties act as data processors and are contractually bound to process data only on juab365's documented instructions, to maintain appropriate security measures, and not to engage sub-processors without juab365's prior written authorisation.

If you have any questions or concerns about how juab365 processes your personal data, or wish to exercise any of your data subject rights, please contact the juab365 Data Privacy team at: [email protected]

Data We Collect

juab365 collects personal data that is necessary, adequate, and not excessive relative to the purposes for which it is processed. The categories of personal data juab365 may collect include:

juab365 does not intentionally collect sensitive personal information as defined under the Data Privacy Act of 2012 — such as data relating to racial or ethnic origin, political opinions, religious beliefs, health or medical records, or criminal history — unless specifically required for identity verification or responsible gaming compliance purposes and collected with your explicit consent or as permitted by law.

How We Collect Your Data

juab365 collects personal data through the following channels and mechanisms:

• Direct provision by you: When you register for a juab365 account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or respond to surveys, you provide personal data directly to juab365.
• Automated technical collection: When you access and use the juab365 platform, technical and usage data is collected automatically through cookies, web beacons, server logs, and similar technologies embedded in the platform. This collection occurs regardless of whether you have a registered account.
• Third-party sources: juab365 may receive personal data about you from third-party identity verification providers (used to confirm your age and identity), payment processors (used to confirm transaction authenticity), and fraud prevention services. Data from these sources is used solely for the purposes stated in this policy.
• Publicly available sources: In limited circumstances related to fraud prevention or regulatory compliance, juab365 may verify information against publicly available records or databases maintained by Philippine government agencies.

Purposes of Processing

juab365 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which juab365 processes personal data are as follows:

• Account registration and management: To create, maintain, and administer your juab365 player account, including processing login requests, managing account settings, and responding to account-related enquiries.
• Identity verification and KYC compliance: To verify your identity, confirm that you are at least 21 years of age, and satisfy our obligations under applicable anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.
• Payment processing: To process deposits and withdrawals via your chosen payment method (e.g. GCash, Maya, BPI, BDO, Metrobank, InstaPay, USDT TRC20, Coins.ph), verify payment authenticity, and maintain accurate financial records.
• Platform operation and personalisation: To deliver the juab365 gaming experience, personalise content and game recommendations based on your preferences and activity, and improve overall platform functionality.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, collusion, bonus abuse, and other prohibited activities that may harm players or the integrity of the platform.
• Regulatory compliance: To meet our obligations under applicable Philippine gaming regulations, tax laws, and data protection legislation, including record-keeping requirements imposed by regulatory authorities.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide ongoing assistance through live chat, email, and other support channels.
• Responsible gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour, deliver responsible gaming interventions, and administer self-exclusion, deposit limit, and cooling-off requests.
• Marketing and communications (with consent): Where you have provided explicit consent, to send promotional offers, bonus notifications, new game announcements, and other marketing communications via email or SMS. You may withdraw this consent at any time.
• Analytics and platform improvement: To analyse aggregate usage data, identify platform performance issues, and guide the development of new features and improvements to the juab365 player experience.

Legal Basis for Processing

juab365 processes personal data only where a valid legal basis exists under the Data Privacy Act of 2012. The legal bases juab365 relies upon are:

• Contractual necessity: Processing is necessary for the performance of the player account agreement between you and juab365 — including account registration, payment processing, and delivery of gaming services.
• Legal obligation: Processing is required to comply with a legal obligation to which juab365 is subject, including KYC/AML obligations, regulatory reporting requirements, and age verification mandates.
• Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by juab365 — including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — except where those interests are overridden by your fundamental rights and freedoms.
• Consent: For processing activities that are not covered by the above bases — in particular, the sending of marketing communications — juab365 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

juab365 does not sell your personal data to third parties. juab365 may share your personal data with the following categories of recipients, strictly to the extent necessary for each stated purpose:

• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, 7-Eleven CLiQQ, InstaPay, USDT TRC20, and Coins.ph — to process deposits and withdrawals and verify transaction authenticity.
• Identity verification providers: Third-party KYC and age verification services engaged to confirm player identity and age in accordance with regulatory requirements.
• Game content providers: Licensed game studios and live casino operators who supply the games available on the juab365 platform and who may process session data necessary for game delivery.
• Cloud infrastructure and IT service providers: Hosting, database, and security service providers who store and process data on behalf of juab365 under strict data processing agreements.
• Fraud prevention and AML screening services: Third-party providers who assist in identifying suspicious account activity, flagging potential money laundering, and verifying the legitimacy of payment transactions.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, courts, and law enforcement authorities where disclosure is required by law, court order, or regulatory direction.
• Professional advisers: Lawyers, auditors, accountants, and insurers who require access to data in connection with the provision of professional services to juab365, subject to obligations of confidentiality.

Data Retention

juab365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention principles apply:

• Active account data: Personal data associated with an active juab365 player account is retained for the duration of the account relationship and for a period of five (5) years following permanent account closure, in accordance with standard record-keeping obligations.
• Transaction and financial records: Deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction, consistent with AML record-keeping requirements under Philippine law.
• KYC and identity verification records: Identity documents and verification records are retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Customer support records: Communications and support ticket records are retained for two (2) years from the date of resolution, unless required for longer periods in connection with a dispute or regulatory matter.
• Marketing consent records: Records of marketing consent and withdrawal of consent are retained for the duration of the account relationship and for three (3) years thereafter.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with juab365's data disposal procedures. Anonymised or aggregated data that can no longer be linked to an identifiable individual may be retained indefinitely for analytical purposes.

Security Measures

juab365 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the juab365 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive data fields — including financial account references and identity document images — are encrypted at rest using strong cryptographic algorithms.
• Access controls: Access to personal data held by juab365 is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for administrative systems.
• Intrusion detection and monitoring: juab365's technical infrastructure is monitored continuously for signs of unauthorised access, abnormal activity, and potential security incidents.
• Penetration testing: juab365 engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of the platform and its supporting infrastructure.
• Staff training: All juab365 personnel who handle personal data receive regular data protection and information security training.

Notwithstanding the above, no method of transmission over the internet or method of electronic storage is completely secure. While juab365 employs commercially reasonable security measures, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, juab365 will notify you and the National Privacy Commission in accordance with applicable breach notification obligations.

Cookies & Tracking Technologies

juab365 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage objects — to enhance the functionality and performance of the juab365 platform, remember your session and preferences, and analyse how the platform is used. The categories of cookies used by juab365 are as follows:

• Strictly necessary cookies: These cookies are essential for the operation of the juab365 platform. They enable core functionality such as session management, authentication, and security features. These cookies cannot be disabled without affecting platform operation.
• Functional cookies: These cookies allow the platform to remember your preferences, such as your chosen language, display settings, and game lobby filters, so that you do not need to re-enter them on each visit.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players use the juab365 platform — such as which pages are visited most frequently and whether players encounter error messages — to help juab365 improve platform performance and user experience.
• Session identification cookies: Short-lived cookies used to maintain your logged-in state during a gaming session and to prevent cross-site request forgery attacks.

juab365 does not use third-party advertising or tracking cookies that share your data with external advertising networks or social media platforms for targeted advertising purposes.

You can control or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use certain features of the juab365 platform, including logging into your account. For detailed information on managing cookies in your specific browser, please refer to your browser's help documentation.

Your Data Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by juab365. To exercise any of these rights, please contact juab365 customer support at [email protected]:

• Right to be informed: You have the right to be informed about how your personal data is collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to obtain confirmation of whether juab365 holds personal data about you and, if so, to receive a copy of that data together with information about the purposes and legal basis for processing.
• Right to rectification: You have the right to request correction of any personal data held by juab365 that is inaccurate, incomplete, or out of date. Some corrections can be made directly within your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to juab365's legal retention obligations — data that must be retained under applicable law cannot be erased at your request.
• Right to object: You have the right to object to processing of your personal data based on juab365's legitimate interests, and to withdraw consent for marketing communications at any time.
• Right to data portability: Where technically feasible and where processing is carried out by automated means, you may request that juab365 provide your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe that juab365 has processed your personal data in a manner that violates the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

juab365 will respond to all valid data subject requests within thirty (30) calendar days of receipt. Where a request is particularly complex or numerous, this period may be extended by a further thirty (30) days, with notification to you of the extension and the reasons for it.

Minors & Age Restriction

The juab365 platform is strictly intended for persons who are 21 years of age or older, in compliance with the minimum gambling age applicable under Philippine law. juab365 does not knowingly collect personal data from any person under the age of 21.

All players are required to verify their age during the KYC process. Where juab365 discovers or has reasonable grounds to suspect that a person under the age of 21 has registered an account or provided personal data to the platform, juab365 will:

• Immediately suspend and permanently close the relevant account.
• Securely delete all personal data associated with the underage individual to the extent permitted by applicable law and not otherwise required for regulatory reporting purposes.
• Return any deposits made to the account to the originating payment method, where technically possible, and forfeit any associated winnings in their entirety.

Parents and guardians who believe their child may have accessed the juab365 platform or provided personal data without their knowledge are encouraged to contact juab365 immediately at [email protected] so that the matter can be investigated and resolved promptly.

Cross-Border Data Transfers

The juab365 platform is operated with the primary intent of serving players in the Philippines. However, given that some of juab365's technology infrastructure, game content providers, and service partners operate servers or facilities outside the Philippines, personal data may in some circumstances be transferred to, processed in, or stored in jurisdictions outside the Philippines.

Where such cross-border transfers occur, juab365 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses with the receiving party that impose data protection obligations equivalent to those applicable under Philippine law.
• Transfers to jurisdictions that the National Privacy Commission has recognised as providing an adequate level of protection for personal data.
• Other legally recognised transfer mechanisms approved by the National Privacy Commission from time to time.

By using the juab365 platform and providing your personal data, you acknowledge that your data may be transferred, processed, and stored as described in this section, subject to the safeguards outlined above.

Policy Amendments

juab365 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform operations, or data processing practices. The "Last Updated" date at the top of this policy will be revised each time a substantive change is made.

Where amendments are material — meaning they significantly affect how your personal data is processed or the rights available to you — juab365 will endeavour to provide reasonable advance notice through a platform notification or email to your registered address before the changes take effect. Non-material amendments (such as typographical corrections or restructuring for clarity) may take effect without specific advance notice.

Your continued use of the juab365 platform after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with any changes to this policy, please contact customer support to discuss your options, including account closure.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how juab365 has handled your personal data, please contact the juab365 Data Privacy team through the following channel:

Email: [email protected]

juab365 customer support is available 24 hours a day, seven days a week via live chat on the platform, and written enquiries submitted by email will be acknowledged within two (2) business days. All privacy-related complaints will be investigated in accordance with juab365's internal complaints handling procedure, and you will be kept reasonably informed of the progress and outcome of the investigation.

If you are not satisfied with juab365's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available through official Philippine government channels.